Booking conditions

Terms of reservation and cancellation (booking conditions)

The following terms will be applied to Ikaalisten Kylpyläkaupunki holiday apartment reservations or their cancellations.These terms will become binding to both parties as soon as the client makes the advance payment for the cabin he has reserved.

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Reservation and payment

The reservation will be confirmed after the client makes the advance payment of 20 percent of the total rent by the date due (within a 7 day period from the date of the bill). A booking fee of 13 eur will be charged in connection with the advance payment. An additional 17 eur will be charged on payments coming from abroad. If the reservation is made for a period of four weeks or longer, the advance payment will be 50 percent of the total rent. If the reservation is made six weeks or less before the stay, the whole rent will be paid in one instalment. The final instalment will be due for payment, at the latest, six weeks before the start of the holiday. In the event of the final instalment not being paid by the date due, the reservation will be considered cancelled. Together with the bill, the client will be sent confirmation of the reservation, the name and address of the apartment owner, and directions to either the place where the keys can be collected, or directly to the cabin. If necessary, the client should be able to present the owner with a receipt showing that the appropriate payments have been made.

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Cancellations

All cancellations must be made in writing and delivered to Ikaalisten Kylpyläkaupunki. A cancellation will be accepted when Ikaalisten Kylpyläkaupunki receives it. In the event of a cancellation being late or failing to arrive, it can still be accepted if the client can verify that the cancellation was made and sent to the correct address in good time. An advance payment and a booking fee will be charged for a cancellation of a reservation. If the cancellation is made less than 21 days before the start of the holiday, the whole rent will be charged. If Ikaalisten Kylpyläkaupunki can rent a holiday apartment whose reservation has been cancelled to another client, as much of the rent will be refunded as can be charged from the new client. However, the advance payment will not be refunded. The client has the right to reclaim the rent he has paid Ikaalisten Kylpyläkaupunki, excluding the advance payment and handling fee, if the cancellation is caused by a sudden illness, serious accident or death - either of the client himself or of a person who lives in the same household as the client. In such a case, the cancellation must be made without delay and the incident must be verified in a suitable way (medical certificate, etc.). If the cancellation is made during the holiday, the rent will not be refunded. If the client changes the holiday location, or the timing of the holiday, this will be considered a cancellation of the old reservation and a making of a new reservation.

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The rights of Ikaalisten Kylpyläkaupunki to cancel a reservation

In case of a force majeure the owner of the holiday location can serve notice of termination of the contract through Ikaalisten Kylpyläkaupunki. Ikaalisten Kylpyläkaupunki is responsible for notifying the client about the termination of the contract immediately. In this case the client has the right to be refunded the whole of the rent paid to Ikaalisten Kylpyläkaupunki.

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Handing over of keys

The keys to the holiday accommodation will be handed over to the client at the estimated time of arrival, which the client had previously notified the owner about beforehand, either by telephone or in writing.

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Staying at the holiday location

The holiday accommodation is at the client's disposal from 4 p.m. on the day of arrival, until 12 noon on the day of departure. The weekly rent of a cabin gives the client the right to freely use the cabin, the sauna and the boat. Included in the rent are the furniture, cooking equipment and tableware. The cabin comes equipped with pillows, blankets and mattresses. Linen is not included in the rent, however it is possible to inquire linen sets in advance, price 12 eur/person. The clients themselves are responsible for cleaning the cabin during their stay and at the end of it. If the cabin owner or person taking care and being in control of the cabin has to clean before the arrival of the next client, the client will be charged a cleaning fee of 70-90 eur, minimum. It is also possible to book end-cleaning in advance, price 70 eur when the cottage is under 80m2 and 90 eur when the cottage is 80m2 or over 80m2 (few exceptions).

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Compensation for damage

The client is under obligation to compensate the cabin owner directly for any damage he has incurred to the cabin, or the movable property with in it.

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Security and Damage Deposit

When the client arrives at the cottage the owner has the right to charge a damage and security deposit up to a maximum of 200 e. This deposit is a guarantee that the client will treat the cottage he/she is renting, in a clean, proper, and responsible way. The security deposit is fully refundable when the cottage is left in the same condition as when the rental period started, and all terms of the agreement are met. As a result of costs incurred from necessary repairs or cleaning of the cottage, the owner has a right to withhold some or all of this deposit from the client.

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Number of persons

The holiday apartment cannot be used by more people than the number of beds provided in the apartment. Permission must be obtained from the apartment owner for any possible overnight guests. It is prohibited to pitch a tent or keep a caravan on the plot of land surrounding.

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Possible complaints

The owner, or the person in charge of the holiday apartment, must be informed immediately of any comments or complaints concerning the equipment or the condition of the apartment. If the situation does not improve, the client should contact Ikaalisten Kylpyläkaupunki within 72 hours. If the situation still remains without improvement, the client should file a written complaint to Ikaalisten Kylpyläkaupunki within a month. If the client and Ikaalisten Kylpyläkaupunki fail to reach an understanding on the matter, the client can take the case to the Consumer Complaint Board.

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Renting period

The cabin will be at your disposal from 4 p.m. on the day of arrival to 12 noon on the day of departure.

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Smoking and pets

Smoking and pets are prohibited inside the cottage.

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Prices

High season: 15.2.-2.3.(skiing holidays), 18.-25.3.(Easter), 1.6.-31.8.(summer), 10.10.-26.10. (autumn holidays)
Special season: 22.12.-13.1. (Christmas, New Year), 16.-27.6. (Midsummer Festival)
Low season: other periods

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